Customer help
For account, billing or access questions, email support@cipex.co.uk. Include your account email and a description of the issue. Never send your password or full payment card details.
Subscriptions and payments
Compare Basic, Pro and Max on the pricing page. Monthly subscriptions renew monthly; annual subscriptions are charged for a full year and renew annually. The full charge is shown before payment in Stripe Checkout.
Open Account Settings → Manage Subscription to view invoices, update payment details or cancel renewal. If your dashboard access has ended, sign in and use Manage Subscription on the pricing page. Cancelling renewal keeps access until the end of your paid period. Contact support for refund or billing questions.
Your account
Choose Basic or Pro and complete payment in Stripe Checkout first. Once your payment is confirmed, create your account using the email from checkout, then verify that email to open your paid workspace. You do not need to pay again after verification. If you paid but cannot finish setup, return in the browser used for checkout or contact support with your checkout email.
You can change your name, address and password in Account Settings. Your sign-in email cannot be edited there. Existing accounts created by the CIPEX owner keep their dashboard access.
Max membership
Active Max subscribers can connect their Telegram account from Account Settings and request entry to the members’ group and discussion group. Membership is checked before entry. Max group and tutorial access ends when Max access ends; renewing Max lets you reconnect.
Market data and research
COT reports are released weekly. Prices are refreshed snapshots, not a streaming exchange feed. Source dates appear in the dashboard. Research tools, confirmations and reference trade levels do not guarantee an outcome.
Personal information
CIPEX uses your account details to provide access and support. Stripe processes subscription payments. If you connect Telegram, your Telegram user ID is linked to your CIPEX account to manage group membership. Contact support for account-data requests.